NEED USERNAME AND PASSWORD FOR XFINITY INSTALL
NEED USERNAME AND PASSWORD FOR XFINITY SOFTWARE
NEED USERNAME AND PASSWORD FOR XFINITY PASSWORD
NEED USERNAME AND PASSWORD FOR XFINITY PC

It IS okay to give a password, upon request for verification/troubleshooting specific problems if YOU instigated the call(you know who you are speaking to) OR on the rare occasion, you call your ISP, have to talk to a supervisor, and they will call you back at a given time.

NEED USERNAME AND PASSWORD FOR XFINITY PASSWORD

Never give your password to anyone who contacts you spontaniously. This is the general rule I employ with passwords, and what I suggest.ġ. I had also advised him on how, and where to change it.

I loved the fact that he had no problem giving it to me, but chose to complain after giving it to me. He did not feel comfortable knowing that we had access to their passwords (Which we don't). He then held be on the phone for 15 minutes while he debated if our security was adaquate. I asked for the password on the account, he gave it willingly, then complained about the fact that I had asked for it. He called in, did not have the old number.

Customer called in, his credit card was canceled, and was declined. My personal favorite call was actually awhile ago. What do you mean you won't put this card on it.' People don't understand that we are trying to protect their accounts. No, I don't know the existing card,' (one of our forms of verification,) 'No I don't know the password. 'Yes, I'd like to change the CC on my account. Can't you just E-Mail it to me?' Or my personal favorite, when an account is suspended with a Credit Card rejection. You would be amazed at the number of calls I take in a week of someone calling saying, 'I forgot my password and can't get on. If someone chooses not to give us the password, we can attempt to verify the account using other procedures, then change it to something and tell them to change it later. How does he know who I am? I could be some joe schmoe that is trying to hijack an account. If I ever called a support rep and said I am having a problem, they changed my password and told me what it was, I'd be on the phone with their supervisor. The reason we ask for a password is, as odd as this may sound, to maintain the integrity of the account. We always advise customers to change their password after we use it. (Dial-Up Access) We do have situations in which we need a password to reproduce problems (Namely: My Password keep getting rejected by the mail server). Of course not sure I like the person asking for your password.they should have set another password (we can't see the original when we do this so we don't know what you used), do whatever it is they need to do, then tell you the new password and let you go change it to whatever you want. Obviously the possibility for trouble here is endless.

I'd also like to say on behalf of nearly every Tier 1 I know that it's something we'd avoid doing at all costs. Let me state this as clear as I can: We cannot operate this feature without the approval of the customer.they will be prompted twice to verify that they wish for a remote access control by another computer.also, the usual blocks against this sort of access that are inherit in many OSes and firewalls will prevent the action unless requested by the customer.

NEED USERNAME AND PASSWORD FOR XFINITY SOFTWARE

The Comcast Support software on that CD includes on online help option, which includes the capability for remote access to another computer.

NEED USERNAME AND PASSWORD FOR XFINITY PC

'I'm not interested in reading your e-mail, if I wanted any of your data I can get into your PC with that Comcast CD that you installed.' I'm not anywhere near as rocked by the password as I am by this: said by dwiese01: We should probably stay tuned for some disgruntled Comcast level 1 tech support person posting a huge list of ID/PWs on some web site somewhere in the future.

NEED USERNAME AND PASSWORD FOR XFINITY INSTALL

When I continued to insist that they shouldn't need my password to fix the problem, the support person said 'I'm not interested in reading your e-mail, if I wanted any of your data I can get into your PC with that Comcast CD that you installed.' I told her that was the main reason that I didn't install the CD and then hung up.Īnyone, like myself, who has been in the computer service industry knows that you NEVER ask a customer for their password and the system should NEVER expose user passwords to anyone. When I suggested that they should be able to diagnose the problem without my password, she said that she could just go to my file in her system and look it up but that would be too much trouble. The person there wanted to log on to my account with my ID and Password in order to verify the problem. I finally got through to the level 1 support desk this afternoon. I have been having a problem accessing the 'my file locker' & 'my web page' areas from a couple of my Comcast IDs.

Need username and password for xfinity